Classic Commerce / Springboard Support Desk

To check the status of FastSpring services, visit https://status.fastspring.com.



NOTICE OF SUPPORT PORTAL CHANGE AS OF THE 30TH OF MAY, 2019

FastSpring Seller Support has moved to a new portal at https://community.fastspring.com. The ability to submit tickets via this portal has been disabled; you can view all knowledge content, log on, and submit tickets via the new portal.

For many clients, the last two years worth of ticket history from email and from this portal has been migrated to the new portal; by logging in there, you can see your past tickets, comments, attachments, etc.

LOGGING ON TO THE NEW PORTAL

You may have received an email message with a link to create a password for the new portal, and log on. If not, please email support@fastspring.com and include your company ID in the message, and we'll be happy to get you registered for the new portal.

All of the knowledge base content currently available here and at https://docs.fastspring.com has been migrated to the new portal.

If you have any questions about this notice, please submit a ticket via the new portal, or email support@fastspring.com.



Digital Products and Fulfillments

Product Pages

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Emails to Customers

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Product Pricing

Licenses and Serial Codes

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Download Links and Other Fulfillments

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Subscriptions and SaaSy

Subscriptions

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Subscription Notifications

Making Changes to Subscription Products

Free Trials on Subscriptions

Order Page Configuration, Design and Page Flow

Shopping Cart Fields, Pages and Flow

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Customer Payment and Orders

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Shopping Cart Styling

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Testing Your Store

Your Account

Store Overview and Options

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Payment to You

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Affiliates and Royalty Partners

Reports and Reporting

Marketing and Promotions

Discounts and Coupons

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Revenue Boosters: Add-Ons, Cross-Sells, etc.

Settings

Notifications

Translations

Advanced Features

API

Third Party Integrations

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Tracking, Analytics, and A/B Testing

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Variables and Tags in SpringBoard