Classic Commerce / Springboard Support Desk

To check the status of FastSpring services, visit


FastSpring Seller Support has moved to a new portal at The ability to submit tickets via this portal has been disabled; you can view all knowledge content, log on, and submit tickets via the new portal.

All of your ticket history from email and from this portal has been migrated to the new portal; by logging in there, you can see your past tickets, comments, attachments, etc.


You may have received an email message with a link to create a password for the new portal, and log on. If not, you also have the option to self-register right there on the portal, if need be.

All of the knowledge base content currently available here and at has been migrated to the new portal, and we will set up redirects for every article in case you have bookmarked their addresses here.

If you have any questions about this notice, please submit a ticket via the new portal, or email

Digital Products and Fulfillments

Product Pages

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Emails to Customers

See all 8 articles

Product Pricing

Licenses and Serial Codes

See all 8 articles

Download Links and Other Fulfillments

See all 7 articles

Subscriptions and SaaSy


See all 11 articles

Subscription Notifications

Making Changes to Subscription Products

Free Trials on Subscriptions

Order Page Configuration, Design and Page Flow

Shopping Cart Fields, Pages and Flow

See all 17 articles

Customer Payment and Orders

See all 22 articles

Shopping Cart Styling

See all 9 articles

Testing Your Store

Your Account

Store Overview and Options

See all 12 articles

Payment to You

See all 15 articles

Affiliates and Royalty Partners

Reports and Reporting

Marketing and Promotions

Discounts and Coupons

See all 14 articles

Revenue Boosters: Add-Ons, Cross-Sells, etc.




Advanced Features


Third Party Integrations

See all 19 articles

Tracking, Analytics, and A/B Testing

See all 10 articles

Variables and Tags in SpringBoard