Why doesn't the download link appear in the email?

There are a variety of possibilities for why a download link does not appear in the email that a customer receives after purchasing your product, but there are two common reasons.

  1. File Fulfillment: Make sure that you have a file fulfillment added on the product.
  2. Email Fulfillment: Make sure you have an email fulfillment added on the product and that the variable #{orderItem.fulfillment.file.url} is in your email fulfillment, which will create the unique download link. See a basic email template with file download for an example. For multiple files, make sure you include multiple files in an email fulfillment.

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If neither of the above make your download link appear in your email fulfillment, please open support ticket.

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