This article applies to Classic Commerce. (Looking for Contextual Commerce documentation?)
FastSpring provides a highly acclaimed, all-in-one cloud-based e-commerce, merchandising and fulfillment platform that is designed specifically to meet the needs of software, SaaS, and other online service companies. Grow your revenue quickly by signing up as an advertiser and registering your FastSpring products. Or, sign up as a media partner and start earning commissions on products sold by FastSpring clients. See the FastSpring Affiliate Program page for more details and to sign up.
Frequently Asked Questions
How are affiliate or media partner payments handled? Do I have to do anything?
You do not have to do anything to pay your affiliates. FastSpring funds the Impact Radius system and Impact Radius pays all of your affiliates directly. Once a month, the amount that FastSpring has funded to Impact Radius for your affiliates is deducted from your FastSpring payment.
Affiliates can be paid via electronic funds transfer, PayPal, or check (with $5 processing fee).
How often are affiliates paid?
Once transactions are past 30 days old, they are put into a locked status. Those locked transactions are then paid on the 15th of the month. Once a transaction is locked it cannot have a return processed in the system.
Can affiliates be paid different commission amounts?
Yes. You can have a general setting for a commission amount and/or you can have specific settings for a given partner or affiliate. These rules are set up in the Insertion Orders section of your account. You can have a public insertion order and also individual customized insertion orders.
Can I see affiliate sales in my FastSpring reports?
Currently, the two systems are not linked. All reporting, including dashboard reporting is found in your Impact Radius account. The system has very robust reporting available to you.
What is the cost of using the affiliate system?
The cost of using the affiliate system is based on only transactions that have an affiliate payout amount associated with it and it is 25% of the affiliate's commission. For example, if an affiliate with a 20% commission rate sells a $80 product, then the affiliate is paid 20% of $80, or $16 for the sale. The fee you incur is 25% of the affiliate's $16 commission, or $4. So for the $80 product, you make $80 - $16 paid to affiliate - $4 fee, or $60. Note: this calculation does not include the service fee for the order itself, as stated in your FastSpring User Agreement. Any questions about fees for using the system can be sent to firstname.lastname@example.org.
Are there any monthly fees? Are there monthly minimums?
There are no monthly fees and no monthly minimums. Your only cost is when a transaction occurs with an affiliate associated with the order.
Is there a setup fee?
No, there are no setup fees.
Who do I contact if I have questions on the fees that FastSpring assesses for use of the Affiliate system?
Any questions about fees for using the system can be sent to email@example.com.
How are returns and refunds handled in the Impact Radius system?
You can manually return an order in the system as long as it is not in a locked status. Once it is locked, there is no way in the Impact Radius system to process a refund or return on that transaction. Note: Since the FastSpring system is not linked to the Impact Radius system, any return needs to be done in your FastSpring account as well.
Does a return or refund get reflected in my FastSpring account?
No, any returns or refunds processed in Impact Radius do not transfer over to FastSpring. You will need to go into the FastSpring account and process a return/refund from within Springboard separately from the return process within Impact Radius since the two systems are not currently linked.
Can I specify certain products or exclude some products from being available for affiliate commission?
Yes. You can create SKU Exception lists for your products so that those products are not available for commission on an affiliate sale.
Can I invite specific partners to become an affiliate?
Yes. You can have a branded signup link on your website where partners and affiliates can sign up to sell your products through the Impact Radius system. You can also send your partners a direct signup link to your specific campaign.
Can I list my products in Impact Radius’s Marketplace?
Yes. Impact Radius' Marketplace has thousands of affiliates and media partners. You can make your product visible on the Marketplace when you set up your account.
Who sets up my account?
You are responsible for setting up your own account and your own campaign(s). There is a setup wizard that will guide you through this process. Any other specific questions can be addressed by emailing Impact Radius Support.
Who do I contact for support on Impact Radius?
Impact Radius Support handles all support issues Their support team typically responds within 24 hours.
Who can help me place the pixel tracking code onto my FastSpring store page?
You can email your pixel tracking code (found in the system after you create an Action Tracker) to firstname.lastname@example.org if you are unsure of how to place the tracking code onto your FastSpring receipt/thank you page.