How to Submit a Support Ticket Request

This article applies to Classic Commerce. (Looking for Contextual Commerce documentation?)

Overview

When you cannot find an answer to your question in our knowledge base, or if you need additional information or assistance, you will need to contact the FastSpring Support team by opening a support ticket. Using the support system will always get you a faster and more accurate response than emailing us directly.
 

Creating a Support Ticket

Log in to SpringBoard. In the upper right corner, click on the Support icon.

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The FastSpring Seller Support Portal opens in a new browser tab.  Click Log In | Register at the top right-hand corner of the page.

Note:  If you are still logged in from a previous session, the profile icon will appear in place of the Log In | Register button.

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On the log in page, enter your email address and your password for the Seller Support Portal.

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Note:  If you do not remember your password, you can use the Forgot your password? link to reset it and trigger an email message to your address with a link to create a new password.

After you log in, the Home page of the portal displays a menu. Scroll down, if necessary, and click Open a  Support Case.

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A form that you can use to submit a support case appears. Fill in the Subject and Description. Please be as detailed as possible. You can optionally select the Product to indicate whether your request or issue is related to Classic Commerce or Contextual Commerce, and you can upload one or more attachments via the Add Attachment button.

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We're Here to Help

If you need assistance submitting a support ticket, please email support@fastspring.com.

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