This article applies to Classic Commerce. (Looking for Contextual Commerce documentation?)
When you cannot find an answer to your question in our knowledge base, or if you need additional information or assistance, you will need to contact the FastSpring Support team by opening a support ticket. Using the support system will always get you a faster and more accurate response than emailing us directly.
Creating a Support Ticket
Login to SpringBoard. In the upper right corner, click on the Support icon.
Click on Submit a Request.
Fill in the Subject and Description. Please be as detailed as possible. See How to Get the Best Customer Support from FastSpring. Select a Priority, if desired. Select a Category so that we can get your request to the FastSpring support specialist who can best assist you.
We're Here to Help
If you need assistance submitting a support ticket, please open a support ticket. (And yes, we're aware this is ironic.)