Why is my Payment Lower than I expected?

This article applies to Classic Commerce. (Looking for Contextual Commerce documentation?)

FastSpring pays out all funds in USD. FastSpring’s clients can choose to be paid in USD or other selected foreign currencies. When other selected foreign currencies are chosen, FastSpring's bank converts USD to the requested currencies. All banks charge a conversion fee to convert USD to another currency. FastSpring’s bank is no different.

FastSpring’s bank does not convert on the day of the payment. To ensure payments are made timely, FastSpring submits reports, including foreign currency demands, up to 5 days in advance of the payment date.  Foreign currencies are purchased by the bank at that time to further ensure payment deadlines. During the 5 days from purchase to payment, currencies have also fluctuated. This could have a positive or negative effect on the amount clients receive into their account. FastSpring cannot guarantee a client will receive the published exchange rate on the same date of payment.

For more information, see What's the Difference between Direct Deposit and a Wire Transfer?


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