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Although we are actively writing new support articles and updating existing support articles, we are aware that we do not have everything documented yet. If you cannot find a support article for a topic you need, or feel that we are missing an important topic, please let us know in the comments section of this article. While we can make no guarantee about the time it will take us to write your requested article, we will look at each and every suggestion made. We appreciate your feedback.

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Comments

  • Avatar
    Denis Brucciani (pinebrookassociation)

    How do you apply an offer, like 10% off, to only certain products?

  • Avatar
    Shawn Engel (FastSpring)

    Thanks for the suggestion!

    Check out our newest support article: How to Apply an Offer to a Select Group of Products

    https://support.fastspring.com/entries/21644268

  • Avatar
    Sanjay Kanade (avnitech)

    Please write a Detailed Article on Google Analytics set up for a sample software web site integratring with fastspring store.

    Google analytics set up has changed a lot. Now they provide direct tracking code for Multiple Domain tracking. But your articles talk about specific linking code when going from site to site. Is it still needed with new tracking code? Or, does it change? I will appreciate if you write an article giving a complete analytics set up procedure from scratch for a software product, say myproduct.com and then uses fastspring.com as a store. Please talk about profiles, filters needed and all the details because all this information is overwhelming. For example, in some places, they talk about having one master profile and not applying filters to it and then adding profiles for other domains for filters. Does it mean, I add a separate profile for the product web site and another profile for fastspring store? I think all the vendors will appreciate a detailed article that keeps updating with the latest analytics features.

  • Avatar
    Julie E (FastSpring)

    Hi Sanjay,

    Check out our new support article: Integrating Google Analytics with FastSpring

    https://support.fastspring.com/entries/350206

    If you have any feedback, you can email me directly at julie@fastspring.com.

  • Avatar
    Renee Revis (leadingstep)

    I see references to a tagString, etc. associated with a subscription, but I can't find anything that explains what this is.  Is this documented somewhere?

  • Avatar
    Julie E (FastSpring)

    Hi Renee,

    We use tags in many different places. A tagString is all the tag values separated by commas. For example, 

    taga

    taga=4,tagb=2

    tagb=2,taga

    The order is unknown. A tag stated as "taga" is the same thing as saying "taga=1"

    The tags don't necessarily have anything to do with the subscription, but often they do in this scenario, which you might find helpful.

    https://support.fastspring.com/entries/21130867-variable-pricing-setup-for-subscriptions

  • Avatar
    Mario Soave (appcenter123)

    Hello, I am having a small issue on how to 'edit' email templates. I can create a new one just fine. but is there a way to edit a pre-existing one?

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    Julie E (FastSpring)

    Thanks, Mario. I see that you have submitted a support ticket and the issue has been resolved, but I will be sure to add it to our list for new support article. Thanks for the suggestion.

    Update: See our article  https://support.fastspring.com/entries/24006482-Editing-Pre-Existing-Email-Fulfillment-Templates

  • Avatar
    Dave Doody (spacecraftkits)

    How do you change your password?

  • Avatar
    Julie E (FastSpring)

    Dave,

    To change your password, login to SpringBoard. Click on Account (top right of page). Click on Users (right column of page). Click on the username (most likely Administrator). Click Change Password Manually. Put in your new password and click Confirm.

    Update: See our article  https://support.fastspring.com/entries/24008571-How-to-Change-your-SpringBoard-Password

  • Avatar
    Mavis E. Adelakoe (madelakoe)

    Please is the Fast Spring board a payee account for desktop lightning? I want to know and how does the Fast-spring board works?

  • Avatar
    Julie E (FastSpring)

    Mavis,

    If you are talking about DesktopLightning,  http://www.desktoplightning.com/new/, which allows you to 'promote your website to thousands of hungry buyers" you can add the HTML code they give you to your FastSpring order completed page. To do so, go to External Sources -> Add Tracking Method -> Custom Tracking, pick a name and enter similar code to below into the Free-form XHTML Fragment / Script field. If you are talking about something else, please open a support ticket -- support@fastspring.com

    Example Code:

    <div><script type="text/javascript" src="http://www.dtlsitead.com/sitead.js.php?u=username"></script><a href="http://www.dtlsitead.com/username.siteadlink" target="\_new">DesktopLightning - Click Here For Free Traffic</a></div>

  • Avatar
    Janesh Mehta (bitspray)

    Upgrade from one subscription option to other option

  • Avatar
    Julie E (FastSpring)
  • Avatar
    Kent James (mesquilla)

    I frequently end up at the Fastspring support pages trying to find links to direct a customer to that has a specific issue with an order, typically related to an incorrect invoice or tax information. I can't find anything here that tells me where to direct the customer. Perhaps the customer gets that information, but usually they just contact me (the software author) directly, and I never really know the correct process for them.

  • Avatar
    Julie E (FastSpring)

    Kent,

    I know you opened a support ticket with this question and we responded, but I still wanted to answer the question here. Your customers can email orders@fastspring.com or you can copy/paste their email address and what they sent in a support ticket and we'll response back to them. We prefer they email orders@fastspring.com as we have a whole team dedicated to handling customer issues, which we consider separate from issues a client like you might have. Thanks again for posting the question.

  • Avatar
    Art Golf (meshonline)

    If I uploaded a new version, your system should send an e-mail to my customers to notify them that there is a new version to upgrade.

    I am not sure if you already have this service, but it's very important to customers.

  • Avatar
    Julie E (FastSpring)

    Hi Art,

    Thanks for the suggestion. We've actually gotten this suggestion before and I wanted to explain why we do not offer that in-house and the possible alternatives.

    FastSpring strives to be the best ecommerce provider, but to do so, we also need to be aware that there are just some things that other companies do better. Emailing previous customers is one of those things as there are many companies out there that focus only on this in particular, and, as such, no matter how much time we devote to improving it, we'll simply never be better than they are. So we've instead integrated with them!

    One example would be MailChimp, where you can set it up to capture all email addresses of purchasers and then design custom emails and newsletters to your customers. In addition, if you don't want to use a third-party, you can go to Reports (top right of screen, looks like calculator) -> Export (Create) and create an Order Export. If needed, you can then download the report and sort by product name. You will have the email addresses of all customers and then you can send them an email through your own system, letting them know you have updated the product and to use the download link found in their original email.

    Once again, thanks for reaching out. We do appreciate all suggestions and feedback from our clients. If you have any other suggestions or questions we can answer, please post them here or open a  support ticket.

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