What's the difference between the Inactive Subscriber and the Canceled Order Report?

This article applies to Classic Commerce. (Looking for Contextual Commerce documentation?)

Inactive Subscriber Export

The Inactive Subscriber Export reflects subscriptions that have been deactivated, either by the customer cancelling or for non-payment. The Date Range reflects when the subscription began, so to catch all cancelled subscriptions, set the Date Range to begin from a date before you started selling your subscription product(s) and end date of today.

Canceled Order Export

The Cancelled Order Export relates to failed order attempts from potential customers, usually situations where a subscription never began because the initial payment method failed or the order failed our fraud risk analysis.


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