Limiting Customers in Specific Countries from Purchasing

This article applies to Classic Commerce. (Looking for Contextual Commerce documentation?)


For various reasons, many including fraud prevention, you may want to limit customers in specific countries from purchasing your products.

Blocking a Specific Country for All Products

If you want to block all customers in specific countries from purchasing any of your products, please open a support ticket and let us know which countries to block. We will add JavaScript code to your order pages which, when a potential customer in those countries clicks to Complete Order, will tell them that the order could not be accepted. The potential customer will then be given an option to contact you.


Blocking a Country on a Specific Product

Sometimes you might need to limit the countries on one specific product from your store. For example, you may only have the rights to distribute the product in the United States and Canada. The only way to truly accomplish this is to open a support ticket and ask us to create a separate store for this product and let us know which countries should be blocked. Alternatively, an option that is simpler is to add text to your product description, such as Only Available in U.S. and Canada, and then setup multi-currency pricing so that the price in USD and CAD are normal and the prices for other countries (EUR, GBP, JPY, etc.) are insanely high. This option prevents customers in the other countries from purchasing the majority of the time.

We're Here to Help

If you need assistance limiting customers in specific countries from purchasing your products, please open a support ticket.


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