Normally bank transfers are not refundable, but there are alternate ways FastSpring can refund the order.
- If the customer has a PayPal account, we can create a manual refund through PayPal. This is the easiest option.
- If the customer does not have a PayPal account, there are two options:
- We can send the customer a USD check. If the customer is located outside of the United States, before sending the check, we need to verify that the customer is able to deposit it. There is a $10 fee for sending a check, which is deducted from the refund.
- We can send the customer a bank transfer manually. There is a $30 fee for a manual bank transfer, which is deducted from the refund.
We are happy to contact your customer to see what option works best. If you would like us to do so, please open a support ticket and give us the order ID.